IT Service Manager
GraviDesk, the next generation global solution, brings together the best in management practices with the most advanced technology. It sets the standard for customer support excellence by combining self-service and IT workplace automation technology. No other ITSM solution gives you this breadth of functionality with the same ease of configuration.
Features
Comprehensive Incident , Problem, Change, Configuration and Release Management along with Service Level Management and Knowledge Management
Best practices workflow, escalations and notifications to automate routine tasks
SLA traffic lights and sophisticated escalation workflow to ensure actual response stays in synch with established response goals
Better handling of Service Desk call volume through dashboards, trend reports and broadcasts
Reduced Business Impact from Disruptions through resource prioritization and proactive notifications
Increased Overall Service Quality through attachments, alerts and auto closure of linked incidents.
Change templates, standard and custom reports and Multi level approval assignment
Sophisticated drift reconciliation and enforcement tools.
Planning, Authorization and deployment from a single interface.
